We collect only what you deliberately send us — the name, email and message in a contact form, a property enquiry, or a professional profile. Without an account, what you do inside the app (pages viewed, saved properties, searches) stays in your own browser on this device. With an account, we also store your email, your name and what you deliberately saved — properties, searches, alerts — so they follow you to another device. We also keep the language you use the app in, the enquiry counts described in section 2, the date and version of the Terms you accepted — when you created your account and with each purchase — and, when we change them, the day we notified you. We never link the pages you looked at to your account. Two measurements do leave your browser, both described below: an anonymous daily tally (section 6) and audience measurement (section 7), which does not know who you are.

What you type into a form reaches us by email so we can reply to it. An enquiry about a listing also goes to whoever published it (the owner or an agency), so they can reply to you directly. What you save while signed in is stored so you find it again on another device — nothing more. There is no profiling, no personalised search and no marketing list; nothing is sold or shared with advertisers. We keep what you deliberately saved. The pages you looked at are never linked to your account — the audience measurement in section 7 is a separate system that does not know who you are. The legal basis is providing the service you asked for; for the contact forms, your consent. If this ever changes, this section changes first, not afterwards. If you publish a listing, what you put in it becomes public — including your name and, if you fill it in, your phone number. The phone number is optional; either way, enquiries about your listing reach you by email, at your account address, with a copy to us. You can delete a listing from your account at any time. When you create an account, we send you one email to confirm it. Apart from that, we only write to you if you write to us or ask us for something, if someone sends an enquiry about your listing or a request to your professional profile, or when the contract or the law requires it — the confirmation of a purchase or a refund, a measure taken on your account, a change to the Terms or to the service. Never advertising. To write to you in the right language, we keep the language you use the app in; your account also shows simple counts (how many enquiries each listing received and how many you sent), with nothing about the other person. Photos you upload for a listing are kept in our own storage, hosted in the European Union. The location a phone writes into a photo is removed before it is kept, and the photos are deleted together with the listing or your account. If you register as a professional, your profile becomes public in the directory: the company name, specialty, city, postcodes, languages, website, description and registration number you enter, plus the VIES result for your VAT number, if you give one. Your name, email and phone number are not shown. Requests sent to you from the directory, and renovation requests for the postcodes you cover, reach you by email at your account address, with the sender’s name and email. If you send such a request, your name, email and message go to that professional — or to at most 5 construction companies covering your postcode — with a copy to us. You can hide or delete the profile from your account at any time; deleting your account deletes it too. If you write a review of a listing, it is published with your first name and the initial of your surname, your three ratings, the text and the date; your email address is never shown. You can write one only if you contacted the seller through EstateFlow about that listing in the previous 30 days, so for 30 days we keep only which listing you wrote about and when — nothing from the message. You can delete your review at any time; it also disappears with your account or with the listing.

Without an account, EstateFlow Global runs entirely in your browser: saved properties, searches and your language choice stay on this device. With an account, your email, your name and what you saved are stored in a database hosted in the European Union. Your password is never stored — only a fingerprint of it, which cannot be turned back into a password; session tokens are stored as fingerprints too, so a copy of the database would not let anyone sign in as you. Everything travels over an encrypted connection (TLS), and messages you send us arrive by email at hello@estateflow.global. Your data is kept until you delete your account. Deleting it removes your account, your sessions and everything you saved — immediately and irreversibly. Complaints remain after your account is deleted: their number, the date, the name, the email address and the text are kept for five years from our reply — the general period within which rights under a contract can be enforced in court in Spain (Article 1964 of the Civil Code) — so that we can prove how we replied. The legal basis: the legal obligation to receive and answer them (Article 21 of the Spanish consumer protection law) and, for keeping them, our legitimate interest in being able to defend ourselves.

Under GDPR you have the right to: access your data, correct inaccuracies, request deletion (“right to be forgotten”), export your data in a portable format, and withdraw consent at any time. Two of these need no email at all: with an account, Export my data and Delete my account are in your dashboard, and the deletion happens immediately. For anything else, email hello@estateflow.global.

EstateFlow Global sets no cookies — none at all. What we use instead is your browser’s own local storage, and everything in it is either strictly necessary for the service or a preference you set yourself by pressing something. Because of that, no consent banner is shown: there is nothing to consent to. The full inventory — what is stored, for how long, how to remove it, and the one third party that sees your IP address — is in our Cookie Policy, linked at the bottom of every page.

To check and improve how the application performs, we analyse the following: the number of daily visits, the pages that were opened, the tools that were used, and which interface languages were used. No IP address, no identifier, no cookie, no account link, no free text: nothing that could be traced back to you, and nothing from which a single person’s session could be reassembled. Two visits from you and one each from two other people are indistinguishable — the counter simply reads 4. The list of countable events is fixed in our code, so the app cannot invent new ones, and the daily totals are deleted automatically after 40 days. Because nothing in them identifies anyone, there are no “your data” in this section to access or erase under section 4.

Besides the counting above, we measure how visitors move through the site: which page was opened, which page came before it, what language the interface was in, and at which step of a task someone stopped. We do this on our own account. No cookie is set for this, and nothing is written to or read from your device. Your browser sends the measurement to our own server, which passes it on. Your IP address is shortened before it leaves us and stays safe. Unlike the counting in section 6, this measurement carries a per-visit dimension, so we do not claim it is anonymous. It rests on our legitimate interest in knowing whether the product works, and you may object at any time. If your browser sends a “Do Not Track” or “Global Privacy Control” signal, we stop before measuring anything — you do not have to ask us. It is kept for at most 25 months. What you type, your account and your email address never leave, and visitor profiling is switched off.

EF Concierge and the AI tools — the photo renovation estimator, the floor-plan reader, the description writer, the contract checker and the interior designer — cannot answer without passing on what you gave them. Concretely: the text you type, the property details you fill in and the photos you upload travel through our own server to the provider that produces the answer and sends it back. The interior designer’s images are the exception: those are produced by a different provider, also through our own server. We keep none of it: a conversation lives only in your browser tab and is gone when you close it, and your photos are not stored on any server of ours. We have not agreed to any use of your content for training models. The only thing we record is which subject was asked about — one of a short, fixed list (valuation, legal, renovation, rent, costs, professionals, other) — counted exactly as described in section 6, with no text. If we ever add another provider, this section changes first, not afterwards. One practical note: the assistant does not need your name, your address or your documents in order to help, so there is no reason to type them.

If you take out a subscription, the payment itself happens on the service provider’s own page, not on ours. Your card number never touches our servers and we never see it. What we send the provider is your email address, your name and an internal account number; the billing address and any VAT number you enter yourself, on their page. What we keep is only what tells us what you are entitled to: your customer and subscription numbers with the provider, the plan, the billing cycle, the status and the date the current period ends. No card data, ever. Closing your account (section 4) cancels the subscription and erases those rows from our database. The service provider keeps the payment and invoice records for as long as tax law requires — that is a legal obligation, not a choice of ours.

If you post a buyer or renter profile, we keep it in your account: your alias, the property type, country and city, budget, bedrooms and notes; for renters, also the move-in date, the term and the answers the badges are made from — from your income we keep only the badge (e.g. “Income ≥3× rent”), not the amount. Your profile, without your email address, can be seen by EstateFlow users with an account — sellers, agents or other professionals. We forward their messages to your email, with a copy to hello@estateflow.global so that we can check a report; when you reply, your answer goes straight to the sender, who thereby learns your address. Whoever writes must have an account with a confirmed email address; we send you their name and address so you can reply. For the message limits we keep, for 60 days, which account wrote to which profile and when — without the content. The legal basis for the profile is your consent (the tick box in the form), which you withdraw by hiding or deleting the profile; for the message log, our legitimate interest in protecting people and the service from abuse. The profile stays until you delete it or delete your account.

If you write to us on WhatsApp (+34 657 573 313), we see your phone number, the name and photo on your WhatsApp profile, if you show them, and the messages you send us. We use them only to reply and to help with what you asked; the legal basis is our legitimate interest in answering the people who write to us. We keep a conversation the way we keep an email: we delete it when the matter is closed and it is no longer needed as a record (see “How long we keep it”). WhatsApp is a service of WhatsApp Ireland Limited, with its own terms and its own privacy policy. We don’t add you to any list and we don’t write to you first.Our Facebook and Instagram pages are on Meta’s platforms (Meta Platforms Ireland Limited), so what you do there (visiting, following, reacting, commenting or writing to us) is processed by Meta under its own privacy policy. Meta gives us statistics about our pages: they are aggregated and do not tell us who you are. For the statistics of our Facebook page, Meta and we are joint controllers (Art. 26 GDPR). The essence of the arrangement is on Meta’s page about Page Insights data, and Meta is responsible for informing you and for your rights in this processing. You can also write to us: we pass your request on to Meta within seven days. Beyond the statistics, we see what any page administrator sees: your public name, if you follow, react or comment, and the messages you send us. We use those only to reply, and we keep them like emails. The legal basis is our legitimate interest in presenting EstateFlow Global and in talking with the people who choose to follow us.When we advertise, on Facebook and Instagram or in Google search, we choose only general criteria: the place, the language and, in Google, the words people search for. We don’t give any advertising platform a list of people, and there is no advertising pixel, tag or cookie on our site. The links in our posts and ads carry only a campaign label (for example utm_source=facebook), so that the audience measurement in section 7 can count which post or ad brought a visit. The click code a platform adds to the address is not passed on by us.

The controller of your personal data is Renman Hometime Ecomanage S.L. (NIF B56149461), Avda. Pintor Sorolla 103, Bloque 1, Planta 01, Puerta A, 29017 Málaga, Spain. For any privacy question, email hello@estateflow.global. We respond within 30 days, as required by GDPR. You may also lodge a complaint with the Spanish data protection authority (AEPD, aepd.es).

This policy explains what EstateFlow Global stores on your device, what it is for, how long it stays, and how you remove it. It complements the Privacy Policy, which explains what we do with personal data on our own servers.

It applies to estateflow.global and to every page under it, in all languages.

EstateFlow Global sets no cookies. Not our own, not a third party’s. Nothing on this site writes to document.cookie, and after a full page load the cookie list on your device is empty.

There is no advertising pixel, no session-recording tool and no cross-site tracker. There is no advertising network of any kind.

We do measure our audience. It sets no cookie and stores nothing on your device, so Article 5(3) of the ePrivacy Directive is not engaged by it. The measurement travels through our own server, which shortens your IP address before passing it on. It is described in section 7 of the Privacy Policy, and you can object at any time — or simply send a Do Not Track signal, which we obey.

Separately, we also count how many times things happen in aggregate, on our own server, with no identifier attached — that is described in the Privacy Policy too.

What we use instead is your browser’s own memory: local storage and session storage. The practical difference matters: a cookie travels to the server with every single request, whereas local storage stays on your device unless the page itself reads it.

Strictly necessary. Your session token, the language and theme you chose, the moment of your last synchronisation, and the counters that keep your monthly allowances honest. Without these the service you asked for does not work: you would be signed out on every reload and the site would return to English on every visit.

Preferences you set yourself. The listings you saved, your saved searches, your notification choices, the country filter, and which banners you have closed. None of these is written on its own — each appears only after you press something.

How long. Session storage disappears when you close the tab. Local storage stays until you delete it or clear your browser data; the monthly usage counter carries the month in its own name, so it retires itself on the first of the following month.

None of it identifies you to anyone else. It is not sent to third parties, it is not used for advertising, and it is not combined with data from other sites.

Consent under the ePrivacy Directive is required for storing or reading information on your device — unless that storage is strictly necessary for a service you explicitly requested. Everything in the previous section falls into that exception: it is either required for the service to function, or it exists only because you performed an action that asked for it.

We therefore do not show a consent banner, because there is nothing to consent to. We consider a banner that asks permission for storage that needs none to be worse than none at all: it trains people to click through without reading, and it makes a real request for consent, on some future day, indistinguishable from noise.

If that ever changes, the banner appears before the thing it asks about. Not after.

One external service is contacted by your browser when a page loads. It stores nothing on your device, but it receives your IP address, which is personal data.

A photo library provides the background photographs and the photographs of our sample listings. That is the whole list on an ordinary page load.

Two more are contacted only if you use the feature that needs them: the map provider when you open a map or look up an address, and the video platform when you play a virtual tour. If you never open a map, your browser never speaks to them.

The typefaces, the icons, the map library and the charts used to come from external networks. Since 5 September 2026 they are hosted by us, so no request goes out to them any more.

We do not send anyone anything about you beyond what your browser sends by itself in order to fetch a file: your IP address, the page you came from, and your browser type. They set no cookies on our pages.

Clearing the site data for estateflow.global in your browser removes every item listed above. You will find the option in your browser’s privacy settings, or by tapping the padlock next to the page address.

Nothing breaks. You will be signed out, the site will return to your browser’s language, and your saved listings will disappear from that device — but if you have an account, they are on our servers too and come back when you sign in.

Browsing in a private or incognito window means nothing is kept after you close it.

To delete what is on our servers, not on your device, use the account panel: it exports everything as a file and deletes it permanently. See the Privacy Policy.

The date at the top of this page says when the current version took effect. If we ever begin to use cookies, or add a service that stores something on your device, this document changes before that happens, not after — and where the law requires consent, you will be asked for it.

EstateFlow Global is operated by Renman Hometime Ecomanage S.L. The full identification details, including the commercial registry entry, are in the Terms and Conditions. For questions about this document, write to hello@estateflow.global.

By accessing or using EstateFlow Global you agree to these Terms and Conditions. If you do not agree, please do not use the platform. These terms apply to every visitor, registered user and professional listing a business on EstateFlow Global.

EstateFlow Global provides online advertising services and a technology platform for direct connection between supply and demand in the property market. Listings and profiles are displayed solely on the basis of the information provided by those who publish them, and requests and messages between users are passed on through the platform; any agreement or contract is concluded directly between them. EstateFlow Global takes no bookings, collects no sums of money, rent, advance payments or deposits on anyone’s behalf, and charges no commission on any transaction.

Alongside this, we provide information tools: property valuations, renovation and mortgage estimates, market data, legal guides and a directory of independent professionals.

EstateFlow Global is not a real-estate agent, broker, lender, valuer or law firm, and is not a party to any transaction between users.

EstateFlow Global is intended for adults. You must be at least 18 years old to create an account, publish a listing or take out a paid plan.

You may use EstateFlow Global on behalf of a company or an agency, in which case you confirm that you are authorised to accept these terms for it; you accept them yourself and on its behalf.

We do not knowingly collect personal data from children. If you believe a person under 18 has created an account, write to hello@estateflow.global and we will close it.

Opening an account. You need a valid email address and accurate details, kept valid and up to date. An account belongs to one person or one business; do not share, lend, sell or transfer it.

Your password. Keeping your password confidential is your responsibility. If you believe someone else has obtained access to your account, change the password and tell us at hello@estateflow.global.

Suspension and closure by us. We may suspend or close an account used to break these terms, the law, or the rights of others. We will give you the reason, in writing, no later than when the measure takes effect, and you may reply to us at the address above. Where you use EstateFlow Global in the course of a business, we will give the reason before a suspension takes effect and thirty days notice before we end the service, except where the law allows us to act sooner.

Valuations, renovation costs, ROI figures and affordability results are indicative estimates generated from market data and your inputs. They are not a bank valuation, a survey, tax or legal advice, or an offer of finance. Always confirm important decisions with a qualified local valuer, lawyer or financial adviser before you act.

What stays yours. The documents, photographs, floor plans and text you upload remain yours. We claim no ownership of them.

What you allow us to do. You grant us a limited, non-exclusive, royalty-free licence to process that material for the sole purpose of producing the result you asked for, and to transmit it to the provider whose model generates that result. The licence covers nothing else and ends when the request ends. Your material is not used to train models, and we have agreed no such use with our providers.

What happens to the files. Files you submit to the AI tools are read at the moment of the request and are not written to any database, file store or backup of ours. Content you choose to publish is stored, because publishing requires it, and you can delete it at any time.

What you confirm. By uploading, you confirm that the material is yours or that you are otherwise entitled to submit it, and that doing so breaches nobody rights and no duty of confidentiality. Do not upload documents concerning other people unless you are entitled to disclose them; where they contain someone personal data, having a lawful basis to share them with us is your responsibility.

Property listings, professional profiles and other third-party content are provided by the parties who post them. EstateFlow Global does not own, inspect or guarantee this content and is not responsible for its accuracy, availability or the conduct of any agent, seller or professional you contact through the platform.

How to tell us. Every listing on EstateFlow Global carries a Report button. Use it if you believe what you are looking at is illegal: a scam, an unlawful offer, a discriminatory advertisement, photographs that belong to someone else, or another person’s data. Anyone can report; you do not need an account.

What happens next. You get a reference number straight away. If you left an email address, we confirm receipt at that address and write to you again with what we decided and why — whether we remove the content or your report turns out to be unfounded. If we take something down, we tell the person who published it, with the reason and how they can contest it.

How we decide. We look at every report ourselves; no automated decision removes content on this platform. We remove what is unlawful or breaks these terms.

Reports made in bad faith. Repeatedly reporting content that is plainly lawful is itself a breach of these terms, and we may suspend the account or address used to do it. If the button does not fit your case, write to hello@estateflow.global with a link and an explanation.

When this applies. The rules below apply to the messages and offers you send through EstateFlow Global to someone who has published what they want to buy or rent, or who has asked for a service.

What a message must contain. The message answers what the person is looking for: it contains an offer that matches the published criteria or the service requested, or refers to one.

What you may not do. Insult, harass or pressure anyone. Ask by message for a payment — rent, an advance, a security deposit, a reservation or viewing fee — or for card details, passwords, codes or copies of identity documents; you may state the price and terms of your offer. Send the same message repeatedly to the same person, or advertising unrelated to the search.

Limits. Messages to profiles are limited per day, and for a service request each professional sends a single offer. The limits exist so that nobody is flooded with messages, and they are not sanctions.

If a rule is broken. We check every report against these rules; no automated decision suspends anyone over a message or an offer. We may suspend only the function used — sending messages to profiles or, for a professional, receiving requests and sending offers — and the rest of the account stays as it is. We suspend or close the whole account only for a serious breach, such as a scam, or one repeated after a first suspension. Each time, we tell you in writing the rule broken, the message concerned and the date from which the measure applies, under the section on your account, and you may contest it at hello@estateflow.global.

What you receive. Messages to profiles come only from accounts with a confirmed email address. We do not check the offers in messages and are not responsible for the conduct of those who send them, as with other third-party content. If a message breaks these rules, write to us at hello@estateflow.global.

You agree to provide accurate information, to use EstateFlow Global only for lawful purposes, and not to scrape, resell or misuse the platform or the data within it. If you list a business, you confirm you are entitled to do so and that your details are truthful and kept up to date.

Ours. EstateFlow Global, its name, logo, interface, software, legal guides, market analyses and the compilations of data behind them belong to Renman Hometime Ecomanage S.L. or are licensed to us, and are protected by copyright and by the database right. A subscription gives you a personal, non-transferable right to use the platform. It transfers none of those rights.

What you may do. You may read, print, save and quote our guides and the reports the tools generate for you, for your own purposes, including a purchase, sale or letting you are involved in, and share them with your adviser, agent or notary. Quoting them elsewhere is fine with attribution to EstateFlow Global.

What you may not do. Republish our guides or analyses systematically, resell them, or use them to build or feed a competing service. Extract or reuse a substantial part of our databases — substantial in volume or in value — whether at once or repeatedly, by any automated means.

Yours. What you publish stays yours. By publishing it you grant us a non-exclusive, worldwide, royalty-free licence to host, display, resize, index and translate it so that it can appear on EstateFlow Global, for as long as you keep it published. Delete it and the licence ends, except for copies already taken by search engines or other third parties, which are outside our control.

Images processed by the AI Interior Designer. These are visualisations, not renovation plans, and they are labelled as AI-generated wherever they appear. Whether such an image attracts copyright at all is unsettled in European law; we claim nothing over it and place no restriction on your use of it.

The steps. (1) On the Pricing page you choose the plan or the pack. (2) In the “Buying as:” window you choose whether you buy as a private individual or as a company, and your country; you read what you are buying, the price, the duration, the payment and — as a private individual — the withdrawal and the legal guarantee; you tick that you have read and accept the Terms and conditions and, as a private individual, that you want to start now. (3) On the payment page of the service provider you fill in your billing address and card details and press the payment button; only that button commits you to pay. (4) You receive the confirmation of the purchase by email, with the contract.

Mistakes. Until you press the payment button you can change anything: the type of buyer and the country in the window, the plan on the Pricing page, the billing and card details on the payment page. Before you pay, you see the total amount.

Keeping the contract. We send you the contract by email when you buy, on a durable medium: the section on payments and the withdrawal form, in the version in force at that time. We keep the details of the purchase — the plan, the price, the date and the version of the Terms you accepted — and you can ask us for a copy at any time at hello@estateflow.global. You can save or print the Terms at any time with the “Print / Save” button on their page.

Languages. The contract can be concluded in English, Romanian, Spanish, French, German, Dutch, Swedish, Danish or Norwegian — in the language chosen on the site. If the versions differ, the one in the language in which you concluded the contract applies.

Plans and prices. Paid plans are subscriptions, billed in advance, monthly or annually, at the price shown on the Pricing page when you subscribe. Prices are in euro. Before you confirm, we show you the total you will be charged, including any tax that applies to you.

Private individual or company. Before paying, you choose whether you are buying as a private individual or as a company. As a private individual you can choose PRO or PRO MAX, paid monthly. Business, the annual plans and the credit packs are for companies only. The right of withdrawal below belongs to private individuals; companies do not have it.

The first month, for private individuals. On the day you buy, the first month's amount is reserved on your card and it is charged on the fifth day. Your plan is active from the moment you buy. The following months are paid at renewal, with the same card.

Credits. Each plan comes with a monthly amount of credits for the AI tools; what each tool costs is shown on the Pricing page. Credits renew every month on the date you subscribed, and unused credits do not carry over. For private individuals, during the first fourteen days credits are released day by day, and listing descriptions at most five a day. Credit packs are used after the month's credits and are valid for twelve months from purchase.

Payment. Payment is handled by the service provider, on its own page. Your card details never reach our servers. The Privacy Policy says what we send them and what we keep.

Duration. A subscription is for an indefinite period: it renews every month, and annual plans every year. You can cancel it at any time, effective at the end of the paid period. Payment for each new period is taken on the day it begins, with the same card.

Changing plan. You can switch to another plan from your account, with “Change plan”. To a higher plan, or from monthly to annual, you switch immediately. As a company, that day you pay the new plan's price for a new period, minus the unused part of your current plan, and the new plan's credits start from the day of the change. As a private individual, from PRO to PRO MAX, that day you pay only the difference between the two prices for the time left until your renewal, whose date stays the same, and your monthly credits rise to the new plan's straight away. We show you the exact amount before you confirm; if the payment does not go through, you stay on your current plan. To a lower plan, or from annual to monthly, you switch at renewal: until then you stay on the plan you have paid for, with no money back for the difference, and you can cancel the scheduled change at any time before. As a private individual you can change plan after the fourteen days of withdrawal. A cancelled subscription is first resumed, then its plan is changed. On a downgrade, listings above the number included in the new plan are paused, starting with the oldest; they are not deleted and come back if you move to a higher plan again.

Cancelling. You can cancel at any time from your account; if you have a plan change scheduled, you first cancel it. Cancelling stops the next renewal; the plan stays active until the end of the period you have already paid for. A simple cancellation does not bring money back for the period already begun; you get it back, as the case may be, when you withdraw within the fourteen days, when you delete your account, when a company with an annual subscription asks for early termination, when a change to the service puts you at a disadvantage or when the service is not in conformity — see the paragraphs and sections below.

Early termination (companies, annual subscription). If you use EstateFlow Global as a company, with an annual subscription, you can ask from your account for early termination. The subscription then stops, and we refund the difference between what you paid and what the months started would have cost at the monthly subscription price; a month started counts as a whole month. You see the exact amount before you confirm. Your account stays, on the Free plan: you keep what you saved, but you use only what the Free plan includes — listings beyond the number included are paused, not deleted, and come back if you take a paid plan again. You can subscribe again at any time.

Right of withdrawal (private individuals). If you bought as a private individual, you have fourteen days to withdraw from the contract, without giving a reason. The period starts on the day after you buy and ends at the end of the fourteenth day; it is counted once, from the first purchase, not from each renewal. The exact day until which you can withdraw is shown in your account and in the confirmation email. You can withdraw with the “Withdraw from the contract” button in your account, with the form below, or by any unambiguous statement sent to hello@estateflow.global. Because your plan becomes usable immediately, when you buy you expressly ask us to begin the service during the withdrawal period; you keep the right to withdraw, and you owe only an amount proportionate to the part of the period you used before withdrawing. If the first month is still only reserved on your card, only the part used is charged (nothing under €0.50) and the rest of the reservation is released; if it has been charged, we refund the remainder within fourteen days of being informed, by the same means of payment. We confirm your withdrawal by email.

Legal guarantee (private individuals). The service must be in conformity with what these terms and the Pricing page say. If it is not, you can ask us, by a simple statement, to bring it into conformity — free of charge and within a reasonable time. If that is not possible, if we fail, or if the problem is serious, you can ask for a proportionate price reduction or for the contract to end. If it ends, we refund the part of the price for the period in which the service was not in conformity and what you paid in advance for the remaining period, and you can download what you created in your account. You can also claim damages, where appropriate. The guarantee lasts for the whole duration of the subscription.

Associations. If you buy as an association or another non-profit body, outside a commercial activity, you have the same rights as a private individual — even if you chose “Company” when buying.

Price changes. The price of your subscription does not change without your consent. If we want to change it, we write to you by email at least thirty days in advance: the new price, from when it applies and why. The new price applies only if you accept it, with the “Accept the new price” button in your account or in the email. If you do not accept it by that date, the subscription stops at the end of the period already paid for, at no cost, and your account moves to the Free plan, with everything you saved.

If a payment fails. The provider retries for three days and your plan stays active meanwhile. If payment still does not succeed, the plan returns to Free; listings above those included in the Free plan are paused, as on any downgrade. Nothing you have saved is deleted.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

— To Renman Hometime Ecomanage S.L. (EstateFlow Global), Avda. Pintor Sorolla 103, Bloque 1, Planta 01, Puerta A, 29017 Málaga, Spain, hello@estateflow.global:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date

(*) Delete as appropriate.

Estimates, valuations and market data are for information (section “Estimates are not professional advice”); we are not liable for decisions taken solely on their basis, or for content published by third parties. If you use EstateFlow Global in the course of a professional activity, the platform is provided to you “as is” and, to the fullest extent permitted by law, we are not liable for indirect or consequential losses. If you are a private individual, this section does not limit your rights under the legal guarantee (section “Paid plans and payment”). Nothing in these terms limits liability that cannot be limited under applicable law.

Duration. These terms apply for as long as you use EstateFlow Global. An account lasts until you close it or we close it under the section on your account. Paid subscriptions are for an indefinite period (section “Paid plans and payment”).

Closing your account. You can delete your account at any time, from your dashboard. Deletion is immediate and cannot be undone: your account, your sessions and everything you saved are erased, and we keep no copy. If you have an active subscription and you are a private individual, deleting your account ends it at once and you pay only for the part used: within the fourteen days of withdrawal, deleting also withdraws you from the contract; after them, the part of the paid period you have not used is refunded to you straight away, by the same means of payment. For companies, deletion stops the subscription at once, with the same calculation as for early termination: the months started are charged at the monthly subscription price, and the rest is refunded to you; with a monthly subscription, the month already started is not refunded. You see the exact amount before you confirm. Credits left in packs are lost with the account.

What does not disappear. Email you have sent us remains in our mailbox, as received correspondence does. Payment and invoice records are kept by the service provider for as long as tax law requires; that is a legal obligation, not a choice of ours. Listings you published and then deleted may still appear for a time in search engines we do not control.

What survives the end. The sections on intellectual property, on limitation of liability and on governing law continue to apply to use that took place before the account was closed.

Why they change. We may change these terms when the platform changes, when the law changes, or to make something clearer. We do not change them retroactively: whatever version was in force when you did something is the version that applies to it.

How you find out. The date at the top of this page always says when the current version took effect. Where a change materially affects your rights or your obligations, we will tell you by email, to the address on your account, on a durable medium, before it takes effect.

When a change takes effect. A material change takes effect no earlier than fifteen days after we have notified you, and the same fifteen days apply if you use EstateFlow Global in the course of a business. A change required by law, or needed to address a security risk or to stop abuse, may take effect sooner; we will still tell you, and we will say why.

If you do not accept it. You can close your account, or cancel a paid plan, at any point before the change takes effect. If you cancel a paid plan for that reason, we refund the part of the period you have paid for and will not use. If you keep using EstateFlow Global after a material change has taken effect, the revised terms apply to that use.

Changes to the service. We may improve or change the features of EstateFlow Global — to adapt them to the law, to our providers, to security requirements or to what users ask for — at no cost to you, and we tell you clearly what changes. If a change affects, more than to a minor extent, your access to or use of a paid plan negatively, we write to you in advance, by email, about what changes and when. As a private individual you can then end the contract, free of charge, within thirty days of the message or of the change, whichever is later; the paid part you no longer use is refunded to you.

Corrections. Fixing a typing error, a broken link or a section number is not a material change and does not start the notice period.

How to write to us. You can send us a complaint, whatever country you live in: from the site, through the contact form, with the subject “Complaint”; by email, to hello@estateflow.global; by phone or WhatsApp, at +34 657 573 313; by post, to Renman Hometime Ecomanage S.L., Avda. Pintor Sorolla 103, Bloque 1, Planta 01, Puerta A, 29017 Málaga, Spain.

What you get. Every complaint gets a registration number and a written confirmation, by email. A person replies to you, not just an automated system.

How quickly. We reply as quickly as we can, and within fifteen days of receipt at the latest.

If we do not reach a solution. We tell you in writing, together with our reply, which alternative consumer dispute resolution body is competent and whether we take part in its procedure. You can also turn at any time to the consumer protection authorities or to the courts.

EstateFlow Global is operated by Renman Hometime Ecomanage S.L. (NIF B56149461), registered office Avda. Pintor Sorolla 103, Bloque 1, Planta 01, Puerta A, 29017 Málaga, Spain. Registered at the Málaga Commercial Registry, Volume 6377, Book 5285, Page 210, Sheet MA-175935, Entry 1. These terms are governed by Spanish law. If you use EstateFlow Global as a consumer, that choice does not deprive you of the mandatory consumer protections of your own country of residence. For questions about these terms, write to us at hello@estateflow.global or at +34 657 573 313 (phone and WhatsApp).